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Service Program Basic

Subscription Basic where your MVP pump(s) will be carefully checked and maintained every 6 months.

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Maintenance every 6 months
Call-out charges included
Flexible working hours per service
Our tip: Most chosen for maintenance of 1 pump system

 

Service Program Basic whereby your MVP pump system(s) per maintenance is carefully checked and maintained every 6 months.

Professional MVP pump system maintenance:

  • Reduces chance of malfunctions
  • Extends the lifespan of your pump system
  • Improves the performance of your pump system


Advantages Service Program Basic

Maintenance every 6 months
Maintenance on your MVP pump(s)
Call-out costs for maintenance
Flexible working hours per service
Parts arrangement
Testing of pump systems
Inspection report

Specifications MVP pump system Basic subscription:

 

Maintenance frequency Every 6 months
Full maintenance on MVP pump system(s)
Call-out costs for maintenance
Flexible working hours per service
Parts arrangement
Testing machines
Inspection report
Call-out charges for repairs / malfunction
Labour wages for repairs / malfunction
Material costs for maintenance
Material costs in case of repair / malfunction
Additional work on maintenance
Minimum subscription period 1 year
Can be canceled (after a minimum term) Per month

 

What do we maintain

When we visit, the following parts of the MVP pump system are maintained:

  • Fluid Section
  • Catalyst Pump
  • Gun
  • Powerhead

The first hour of the maintenance is always calculated.
After the first hour of maintenance, the wages are calculated per quarter of an hour.


Parts arrangement

The contract is complete due to the parts arrangement. With this arrangement you get an extra discount (so on top of your current discount) of 2% on the replacement and purchase of parts during maintenance. You also have these lower costs during the contract period with the purchase of new parts.


Terms of payment

  • Payment of the subscription is made monthly / once a year / all at once (excluding any  maintenance costs) within 30 days of receipt of the invoice. Via banktransfer to the account  number of CT Platon B.V.
  • Payment of any one-off costs will be made after maintenance within 30 days after receipt of the invoice. Via banktransfer to the account number of CT Platon B.V.
  • Payments must be made within 30 days of receipt of the invoice. If the invoice has not been paid within 7 weeks, we are obliged to charge administration costs.
  • CT Platon B.V. reserves the right to index prices on 1 January of each year.


Duration of the subscription

The MVP pump system Basic maintenance contract has a minimum term of 1 year. The contract is tacitly renewed after one year. It is also possible to fix the maintenance contract for a period longer than 1 year. If you are interested in this, please request more information by telephone or e-mail.
If you want to cancel the contract, you can cancel per month, free of charge. You can cancel by telephone or email.


Our technician will come by when it suits you

With your application you can indicate which days and / or parts of the day suit you best. In our planning we take into account as much as possible the preferred days you have specified. When the mechanic has finished his work, he will show you the inspection report and ask for a signature for approval.


What is not included in the service program

  • Material costs during maintenance, repairs and malfunctions are not included in maintenance. You will receive an extra discount on the parts (see parts arrangement).
  • Additional work during maintenance is not included. If extra work has to be performed during a contract period, the hourly rate and the activities will be charged as a one-off Basic maintenance service.
  • Additional maintenance appointments are not included in the maintenance. If during the maintenance contract, outside the planned agreements, a repair is required, a malfunction occurs or an additional maintenance appointment is planned, the call-out costs, the hourly rate and the work will be charged as a one-off Basic maintenance service.
  • Costs for a possible overnight stay will be charged.
  • Hoses (sets) are not included in maintenance. If maintenance of the hoses (set) is required or new hoses are required, communicate this with us in advance.

After receiving the request

  • Confirmation request in mailbox
  • Within 2 days proposal date for the appointment
  • Mechanic carries out maintenance
  • Start invoicing (invoicing starts only after visiting the engineer)
  • Confirmation contract